Frequently Asked Questions
Frequently Asked Questions
If you have a question that is not answered below, then please feel free to contact us on 02476 713 222 or email@example.com
Is your restaurant wheelchair accessible?
Millsy’s is wheelchair accessible via the rear entrance on Moor Street. We have a disabled WC located on the ground floor, and a stairlift to offer access to the upstairs restaurant (please note that due to our health and safety standards, the lift is for the sole use of wheelchair users).
What times are children/under 18s allowed?
Children are welcome to dine in Millsy's restaurant on the first sitting, which is tables booked between 6pm-8pm.
In Millsy's downstairs cafe / wine bar area, children are welcome when the main emphasis of our trade is still on food and drink. Once Millsy's wine bar area transforms into more of a late night drinking venue in the evening, we then have to ask any under 18s to leave the premises.
(We operate a Challenge 25 policy, so please be aware that if you are lucky enough to look under 25 you will need to bring ID with you to prove that you are over 18 and stay in the venue).
The transformation from being a food led bar area to a drinking venue usually occurs around 7.30pm.
Do you have a children's menu?
We have a children’s menu that is available Mon–Sat 12noon–7pm and Sunday 12noon–5pm. We can also offer half portions of certain dishes such as pastas and Sunday roast dinners.
How do I send in my pre-order?
Our large party menu is available to view here on our website. Once you have gathered together your guests meal choices, simply email them across to firstname.lastname@example.org no later than 48hrs before your booking.
Please be sure to specify how many courses your table will be having (we offer sharing starter boards so that you don’t need to pre-order specific starters), as well as letting us know of any allergies/dietary requirements that the kitchen should be aware of.
Can I book a table downstairs?
Tables in the downstairs cafe bar area are available on a first-come-first-serve basis, any bookings taken are for tables in the upstairs restaurant.
Do you sell gift vouchers?
Vouchers are available in denominations of £10 and above, and can be purchased either in house at Millsy’s or over the phone with your card. If paying over the phone, you can either come in to collect the voucher once paid for, or it can be mailed out to you by registered post (+£1.50). Vouchers can be used to pay for both food and drink and can be redeemed at Millsy’s or Street.
Do you cater for dietary requirements?
As Millsy’s food is prepared freshly to order, we are pleased to be able to cater for dietary requirements. We have dedicated standalone gluten free and vegan menus, and all menus are listed with the allergies present in each dish. If possible, please do let us know of any allergies in advance so that we can ensure you have the best possible dining experience.
I’m interested in working at Millsy’s, who do I contact?
Email your CV into email@example.com or drop it to us in person, and if successful we will contact you to arrange a trial shift. Please note that applicants generally must be able to work evenings and weekends.
What nearby parking is available?
Parking in Earlsdon can vary depending on the time of your visit, but there is on-street parking around the area particularly throughout Moor St and Warwick St - there is also a pay and display car park a few minutes walk away on Warwick St.
Are dogs allowed in Millsy’s?
We do have an outside garden seating area at the front of the building where well-behaved dogs are welcome, unfortunately we are unable to allow dogs into the building (with the exception of service dogs).
Do you offer free wi-fi?
We do have free wi-fi available for customers.
Do you do delivery/takeaway on food/coffees?
We have a range of beverages available to takeaway including hot drinks, milkshakes, juices and iced coffees. Burgers and pizzas can also be ordered at the bar to takeaway.
Please note that we are unable to accept any takeaway orders over the phone.
For placing takeaway orders we also have the option of Ordoo, an app that lets you order and pay for food either in advance for collection, or at your table which saves time when buying rounds etc.
What time is food served on Sundays?
Breakfast is served all day on Sundays, from 10am when we open until 5pm when the kitchen closes.
From 12noon-5pm we also serve Sunday Roasts and our range of burgers and stone-baked pizzas.
What time is breakfast served?
Breakfast is served from 9am-11.45am Monday-Saturday, and 10am-5pm on Sundays.
What is your dress code/door policy?
Millsy's operates a no work clothing dress policy Sunday - Thursday so smart casual attire is fine.
On busy Friday and Saturday evenings, the door staff will be a little stricter on types of trainer, etc, so dress smart to avoid disappointment.
Where can I view the Saturday night photos?
Saturday night photos are available to view on our Facebook page once we receive them from the photographer, they are generally posted midweek.
I am interested in performing at the Open Mic Monday event, how do I arrange this?
Our Open Mic night is hosted by Sam McNulty, if you arrive on Monday night around 7.30 - 8pm and ask for Sam he will be able to get you set up with a slot.
I have a party booking - can I bring a cake/decorations?
You are welcome to bring a cake, this can be brought in ahead of time and we can keep this in the kitchen ready to serve at the end of your meal. Some low key decorations such as banners/balloons are fine, however we do have to consider other customers in the restaurant at the time, please note we also do not allow sequins/confetti as it can stain the tables.
I haven’t had a great experience, who do I tell?
We strive to maintain excellent food and service for every customer and resolve any issues as soon as possible.
Please always let your server know at the time if anything is not right as we prefer to deal with problems immediately and ensure everyone leaves the restaurant happy.
If you have a concern you would prefer to raise after your visit then please email firstname.lastname@example.org including the time and date of your visit.
I’ve had a great experience, how do I say thanks?
We’re happy to hear you’ve enjoyed your visit! If you would like to leave your waiter/waitress a tip, then please be assured that all tips are split between our staff and are not used to make up any part of their wages. If you have a few minutes to spare, we would also love for you to share a review for us on Facebook/TripAdvisor.
20 Earlsdon Street
02476 713 222